Frequently Asked Questions

Till is a banking app and debit card for kids that helps them become smarter spenders. Parents can easily send money, and kids can spend anywhere Visa is accepted. Each transaction builds confidence and real-world money skills, so they're ready to manage expenses on their own.

For families on Till's free plan, there's a 3% fee on international purchases. Till Premium subscribers get this fee waived,⁵ along with other benefits like cash back,¹ save rewards,² and more!

Yes! Till can be used at any ATM that accepts Visa (200+ countries). Foreign ATM withdrawals are $5 per transaction.

At this time, Till cards can't be used in Turkey and Bosnia.

No worries! Students or parents can lock the card and report it as lost or stolen in the app. A new card will be issued. For more details, check out: How do I report a card as lost or stolen?

Yes! Till isn't just for travel—it's their own personal debit card and account to use day to day. Students can keep using Till long after the trip at no additional cost.

Great question! This is one of the most common things families ask. As a banking app, Till is legally required to verify your identity. Your SSN is only used for identity verification (we don’t run credit checks), and your information is protected with bank-level encryption.

Till offers both a free plan and a Premium plan. Till Premium unlocks additional benefits like waived foreign transaction fees, cash back rewards, and more. Physical cards are $5 each, or included at no extra cost with Premium.

Yes—the Till app and debit card were designed with kids and families in mind. If a card is lost or stolen, it can be locked  instantly in the app. Parents receive notifications for all transactions, so you'll see quickly if there's any unusual activity. Till accounts are FDIC insured up to $250,000 per depositor through Coastal Community Bank, Member FDIC.

We're here to help! Reach out anytime: 📧 eftours@tillfinancial.com